Workflow & Operations Coordinator — Office Services

RRD Company; Missouri; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual, and reception workflows in a fast-paced environment. You will support back-office services and ensure accurate, timely processing while maintaining strong client relationships.

You will prioritize jobs, train new staff, generate reports, and enforce standard operating procedures to sustain efficient operations and high

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services in a legal, banking or large corporate environment.
• Experience directing workflow to meet fast, simultaneous deadlines.
• Intermediate computer skills, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Demonstrates customer service skills to maintain relationships with clients and team members.
• Attention to detail with emphasis on accuracy and quality.
• Ability to lift up to 50 lbs.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion.
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
• Must be able to lift up to 50 lbs.

Skills

Customer service

Communication skills

Problem-solving

Time management

Multitasking

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Office hardware

Job description

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual, and reception workflows in a fast-paced environment. You will support back-office services and ensure accurate, timely processing while maintaining strong client relationships.

You will prioritize jobs, train new staff, generate reports, and enforce standard operating procedures to sustain efficient operations and high