Office Services Specialist – Repro & Mail

RRD; Austin (TX); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Paid time off

Life insurance

Parental leave & adoption assistance

Employee discounts

Job summary

RRD in Austin, TX is seeking an Office Service Associate to provide daily back-office services including reprographics and mail handling for our client teams. The role supports hospitality, facilities, A/V, and reception activities as part of Williams Lea service lines.

You will follow established procedures, manage job tickets, meet deadlines, troubleshoot equipment, and lift up to 50 lbs while delivering reliable, high-quality service.

Qualifications

• 1 year of office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Good written and verbal communication skills with professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.

Responsibilities

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform office services including reprographics, mail, and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Skills

Proficient using mail, phone, email,

Proven customer service skills

Good written and verbal communication

Attention to detail

Deadline oriented

Team player

Independent decision making

Problem solving

Fast-paced environment

Self-motivated

Education

High school diploma or equivalent

Minimum 1 year office services experience

Tools

Reprographics equipment

Job description

RRD in Austin, TX is seeking an Office Service Associate to provide daily back-office services including reprographics and mail handling for our client teams. The role supports hospitality, facilities, A/V, and reception activities as part of Williams Lea service lines.

You will follow established procedures, manage job tickets, meet deadlines, troubleshoot equipment, and lift up to 50 lbs while delivering reliable, high-quality service.