Office Services & Reprographics Specialist

RRD; New York (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

RRD is seeking an Office Services Associate in New York to support daily back office functions including reprographics and mail services. The role covers hospitality, facilities, audiovisual and reception support as needed, with a Monday–Friday schedule from 9:30am to 6:00pm.

You will interact with clients and ensure timely delivery of all tasks while maintaining high-quality service. The position requires a high school diploma and at least one year of related experience in a large corporate

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Detail oriented

Deadline driven

Team player

Problem solving

Independent decisions

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Office devices & phone/email systems

Job description

RRD is seeking an Office Services Associate in New York to support daily back office functions including reprographics and mail services. The role covers hospitality, facilities, audiovisual and reception support as needed, with a Monday–Friday schedule from 9:30am to 6:00pm.

You will interact with clients and ensure timely delivery of all tasks while maintaining high-quality service. The position requires a high school diploma and at least one year of related experience in a large corporate