Repro & Mail Services Specialist

RRD; St. Louis (MO); On-site; USD 29,000 - 30,000; Full time

Job summary

RRD is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail, and intake tasks for our clients and teams. You will handle logs, tickets, and equipment, while delivering consistently accurate work in a fast-paced environment.

You will interact with clients in person or remotely, meet deadlines, and escalate issues as needed. This role requires reliability, attention to detail, and a collaborative attitude in a corporate setting.

Qualifications

• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.

Skills

Customer service

Communication

Attention to detail

Teamwork

Deadline-driven

Problem solving

Multitasking

Professional phone etiquette

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone & email systems

Job description

RRD is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail, and intake tasks for our clients and teams. You will handle logs, tickets, and equipment, while delivering consistently accurate work in a fast-paced environment.

You will interact with clients in person or remotely, meet deadlines, and escalate issues as needed. This role requires reliability, attention to detail, and a collaborative attitude in a corporate setting.