Back Office Services Specialist - Repro & Mail

RRD; Chicago (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Parental leave

Job summary

RRD in Chicago is seeking an Office Services Associate to support reprographics, mail, and back-office tasks. Shift is 9:30am-6:00pm, Monday-Friday.

You will work with logs, tickets, and client communications to ensure on-time delivery and adherence to procedures. The role requires a high school diploma and about 1 year of office services experience, with strong customer service, communication, and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year office services experience preferred in legal, banking or large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to maintain relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with strong organizational skills.
• Able to meet deadlines and complete projects timely.
• Handle confidential documents and information.
• Ability to make independent decisions within policy.
• Strong problem-solving abilities and know when to escalate.
• Team player with ability to work with diverse backgrounds.
• Thrives in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services tasks including reprographics and mail.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client about deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs.
• Prioritize workflow and perform Quality Assurance.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person or remotely.
• Adhere to company and client policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Communication

Attention to detail

Deadline driven

Problem solving

Team player

Self-motivated

Office equipment

Digital reprographics

Mail handling

Education

High school diploma or equivalent

Tools

Mail equipment

Phone systems

Email systems

Reprographics equipment

Job description

RRD in Chicago is seeking an Office Services Associate to support reprographics, mail, and back-office tasks. Shift is 9:30am-6:00pm, Monday-Friday.

You will work with logs, tickets, and client communications to ensure on-time delivery and adherence to procedures. The role requires a high school diploma and about 1 year of office services experience, with strong customer service, communication, and organizational skills.