Office Services & Reprographics Specialist

RRD Company; Dallas (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical""?

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD in Dallas is seeking an Office Services Associate to provide back-office support including reprographics, mail, and intake functions for client teams. The role involves daily operational tasks, coordinating with multiple service lines, and maintaining quality service in a fast-paced environment.

Schedule is Monday–Friday, 8:00am–5:00pm, with potential work at different sites. Candidates should have strong communication skills, attention to detail, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before beginning work.
• Perform office services including reprographics, mail, and intake.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Detail-oriented

Team player

Problem-solving

Deadline-driven

Independent decision-making

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment (copier, fax, scanner)

Job description

RRD in Dallas is seeking an Office Services Associate to provide back-office support including reprographics, mail, and intake functions for client teams. The role involves daily operational tasks, coordinating with multiple service lines, and maintaining quality service in a fast-paced environment.

Schedule is Monday–Friday, 8:00am–5:00pm, with potential work at different sites. Candidates should have strong communication skills, attention to detail, and the ability to lift up to 50 lbs.