Back Office Services Associate — Repro & Mail

RR Donnelley; San Francisco (CA); On-site; USD 28,282 - 39,537; Full time

Job summary

RR Donnelley in San Francisco is seeking an Office Services Associate to support daily back-office services for clients and teams, including reprographics and mail in both physical and digital environments.

You will manage logs, tickets, and deadlines, provide customer service, and interact with clients in person, on the phone, or via email. The role emphasizes accuracy, confidentiality, and adherence to procedures in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience preferred in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Deadline driven

Team player

Independent decisions

Problem-solving

Fast-paced

Self-motivated

Confidential handling

Office services

Reprographics

Mail equipment

Cross-functional

Education

High school diploma or equivalent

Tools

Mail systems

Phone

Email

Reprographics equipment

Job description

RR Donnelley in San Francisco is seeking an Office Services Associate to support daily back-office services for clients and teams, including reprographics and mail in both physical and digital environments.

You will manage logs, tickets, and deadlines, provide customer service, and interact with clients in person, on the phone, or via email. The role emphasizes accuracy, confidentiality, and adherence to procedures in a fast-paced setting.