Office Services Specialist: Repro & Mail Support

RRD Company; Milwaukee (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD Company is seeking an Office Service Associate to provide daily back-office support, including reprographics and mail services, in Milwaukee. The role supports hospitality, facilities, audio/visual, and reception services as needed, following established procedures.

Responsibilities include handling logs, tickets, deadlines, and customer interactions while ensuring quality and compliance with client site policies. Excellent communication and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform back-office services including reprographics, mail and intake.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Quality assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to policies; use equipment cost-efficiently.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team collaboration

Problem solving

Self-motivation

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD Company is seeking an Office Service Associate to provide daily back-office support, including reprographics and mail services, in Milwaukee. The role supports hospitality, facilities, audio/visual, and reception services as needed, following established procedures.

Responsibilities include handling logs, tickets, deadlines, and customer interactions while ensuring quality and compliance with client site policies. Excellent communication and teamwork are essential.