Office Services Specialist: Repro & Mail Ops

RR Donnelley; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RR Donnelley in Chicago is seeking an Office Services Associate to support back-office operations, including reprographics, mail, and related services for our client teams.

You'll work Monday–Friday, 9:30am–6:00pm, with responsibilities ranging from processing job tickets, loading and operating reprographics equipment, to answering calls and emails, while meeting deadlines and maintaining confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Provide back-office services including reprographics, mail, and intake functions.
• Fill out and verify job tickets before starting work.
• Load machines with paper, toner, and supplies and operate accordingly.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with supervisor or client on job or deadline issues.
• Troubleshoot basic equipment problems and lift up to 50 lbs as needed.
• Adhere to client site policies and Williams Lea procedures.

Skills

Customer service

Communication skills

Time management

Teamwork

Problem-solving

Attention to detail

Ability to lift up to 50 lbs

Self-motivated

Education

High school diploma or equivalent

Tools

Mail equipment

Phone systems

Email systems

Digital reprographics

Job description

RR Donnelley in Chicago is seeking an Office Services Associate to support back-office operations, including reprographics, mail, and related services for our client teams.

You'll work Monday–Friday, 9:30am–6:00pm, with responsibilities ranging from processing job tickets, loading and operating reprographics equipment, to answering calls and emails, while meeting deadlines and maintaining confidentiality in a fast-paced environment.