Office Services Specialist - Repro, Mail & Admin Support

SmartRecruiters, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD is seeking an Office Services Associate to provide daily back-office support including reprographics and mail services for client and internal teams. The role covers hospitality, facilities, A/V, reception and other Williams Lea service lines as required.

The incumbent will follow established procedures, meet deadlines, and work in a fast-paced environment while maintaining high customer service standards and professional communication with clients.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to maintain relationships.
• Good written and verbal communication, including professional telephone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and others’ work.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to policies and cost-efficient use of resources.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team player

Office equipment familiarity

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Reprographics & mail equipment

Mail room equipment

Job description

RRD is seeking an Office Services Associate to provide daily back-office support including reprographics and mail services for client and internal teams. The role covers hospitality, facilities, A/V, reception and other Williams Lea service lines as required.

The incumbent will follow established procedures, meet deadlines, and work in a fast-paced environment while maintaining high customer service standards and professional communication with clients.