Office Services Specialist: Mailroom & Reprographics

RRD; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Voluntary supplemental insurance cover

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD in Washington, DC is seeking a Senior Office Services Associate to provide day-to-day office support, mailroom operations, and reprographics services. This client-facing role emphasizes professionalism, teamwork, and strong customer service within an established team.

The position is fully onsite in Mount Vernon Triangle with a fixed schedule of 11:00 AM to 8:00 PM, Monday through Friday. A high school diploma and at least one year of mail room experience are required.

Qualifications

• Must have foundation mailroom knowledge and strong customer service.
• Minimum 1 year mail room/office services experience, preferably in a large corporate environment.
• Excellent written and verbal communication, professional telephone etiquette.

Responsibilities

• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Customer service

Teamwork

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics

Digital reprographics

Job description

RRD in Washington, DC is seeking a Senior Office Services Associate to provide day-to-day office support, mailroom operations, and reprographics services. This client-facing role emphasizes professionalism, teamwork, and strong customer service within an established team.

The position is fully onsite in Mount Vernon Triangle with a fixed schedule of 11:00 AM to 8:00 PM, Monday through Friday. A high school diploma and at least one year of mail room experience are required.