Office Services Specialist - Mail & Reprographics

RR Donnelley & Sons; Santa Monica (CA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Descrizione del lavoro

RR Donnelley & Sons in Santa Monica, CA is seeking an Office Service Associate to provide back-office support for client teams, including reprographics and mail services, in both physical and digital environments.

You will follow established procedures, manage job tickets, perform office services tasks, and assist with reception and other Williams Lea service lines as needed, while lifting up to 50 lbs and meeting deadlines.

Competenze

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to elevate a problem when needed.
• Must work well in a team environment.
• Must interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated with positive can-do attitude.

Mansioni

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Conoscenze

Customer service

Attention to detail

Communication

Teamwork

Problem-solving

Time management

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Mail equipment

Reprographics equipment

Digital reprographics

Descrizione del lavoro

RR Donnelley & Sons in Santa Monica, CA is seeking an Office Service Associate to provide back-office support for client teams, including reprographics and mail services, in both physical and digital environments.

You will follow established procedures, manage job tickets, perform office services tasks, and assist with reception and other Williams Lea service lines as needed, while lifting up to 50 lbs and meeting deadlines.