Office Services & Reprographics Specialist

Rrdonnelley; Portland (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD in Portland, ME is seeking an Office Service Associate to perform daily back office services, including reprographics, mail, and intake tasks for our client teams. You will follow procedures, meet deadlines, handle equipment, interact with clients, and support hospitality, facilities, and reception services as needed.

A high school diploma and at least one year of office services experience are required.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create and maintain customer relationships.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Time management

Communication skills

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Phone & email systems

Job description

RRD in Portland, ME is seeking an Office Service Associate to perform daily back office services, including reprographics, mail, and intake tasks for our client teams. You will follow procedures, meet deadlines, handle equipment, interact with clients, and support hospitality, facilities, and reception services as needed.

A high school diploma and at least one year of office services experience are required.