Office Services & Reprographics Specialist

SmartRecruiters, Inc.; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD is seeking an Office Services Associate to provide daily back office support including reprographics and mail services. You will support hospitality, facilities, A/V, and reception as needed, with a focus on meeting deadlines and maintaining client satisfaction.

Responsibilities include ticketing, workflow management, equipment troubleshooting, and interacting with clients professionally.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience preferred in a large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment usage.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills and professional telephone/email etiquette.
• Good written and verbal communication, with strong organizational skills.
• Ability to meet deadlines and complete projects timely.
• Handle sensitive and confidential documents and information.
• Able to make independent decisions aligned with business needs.
• Strong problem-solving skills and ability to elevate issues when needed.
• Team-oriented and able to work with diverse backgrounds.
• Ability to thrive in a fast-paced environment and stay motivated.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before starting.
• Perform office services tasks, mainly reprographics, mail, and intake.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines and issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow and perform quality assurance.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service requests as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to Williams Lea and client site policies.
• Use equipment and supplies cost-effectively.

Skills

Office services

Customer service

Communication skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone & email etiquette

Job description

Williams Lea by RRD is seeking an Office Services Associate to provide daily back office support including reprographics and mail services. You will support hospitality, facilities, A/V, and reception as needed, with a focus on meeting deadlines and maintaining client satisfaction.

Responsibilities include ticketing, workflow management, equipment troubleshooting, and interacting with clients professionally.