Office Services & Reprographics Specialist

RR Donnelley (RRD); Boston (MA); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Descripción de la vacante

RR Donnelley (RRD) in Boston, MA, is seeking an Office Services Support to provide daily back-office services including reprographics, mail, and intake functions for our client and teams. The role involves handling equipment, adhering to procedures, and delivering tasks on time in a fast-paced environment.

You will interact with clients by phone, email and in person, maintain documentation, and uphold company policies.

Formación

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsabilidades

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Conocimientos

Customer service

Communication skills

Attention to detail

Deadline oriented

Teamwork

Problem solving

Confidential information handling

Independent decision making

Educación

High school diploma or equivalent

Herramientas

Reprographics equipment

Mail equipment

Phone system

Email/document handling

Descripción del empleo

RR Donnelley (RRD) in Boston, MA, is seeking an Office Services Support to provide daily back-office services including reprographics, mail, and intake functions for our client and teams. The role involves handling equipment, adhering to procedures, and delivering tasks on time in a fast-paced environment.

You will interact with clients by phone, email and in person, maintain documentation, and uphold company policies.