Office Services & Reprographics Specialist

RR Donnelley (RRD); Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

RR Donnelley (RRD) in Los Angeles is seeking an Office Service Associate to provide back-office support, including reprographics, mail services, and intake functions, supporting hospitality, facilities, and reception as needed.

The role requires a high school diploma, 1 year in office services, proficiency with mail and reprographics equipment, strong customer service, and the ability to lift up to 50 lbs; you will work in a fast-paced, client-focused environment and adhere to company policies.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office services experience

Customer service

Communication skills

Deadline oriented

Team player

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics equipment

Phone and email systems

Job description

RR Donnelley (RRD) in Los Angeles is seeking an Office Service Associate to provide back-office support, including reprographics, mail services, and intake functions, supporting hospitality, facilities, and reception as needed.

The role requires a high school diploma, 1 year in office services, proficiency with mail and reprographics equipment, strong customer service, and the ability to lift up to 50 lbs; you will work in a fast-paced, client-focused environment and adhere to company policies.