Office Services & Repro Specialist (1st Shift)

RRD; Newport Beach (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental and Vision

Paid Time Off

401(k) with company match

Life Insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD provides marketing, packaging, print, and business services to leading brands and ensures efficient back-office operations. The Office Service Associate role focuses on reprographics, mail, and intake functions in a fast-paced environment at a Newport Beach site.

Responsibilities include following procedures, meeting deadlines, and providing excellent customer interactions with internal teams and clients.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to build relationships.
• Good written and verbal communication, professional telephone etiquette.

Responsibilities

• Perform reprographics, mail, and intake functions.
• Use logs and fill job tickets before starting work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea and client site policies.
• Load machines with paper, toner, and supplies.
• Answer calls and emails; place service calls as needed.
• Maintain cost-efficient use of equipment and supplies.

Skills

Customer service

Communication

Attention to detail

Deadline-driven

Team player

Problem-solving

Education

High school diploma

Tools

Mail equipment

Reprographics equipment

Phone/Email tools

Job description

RRD provides marketing, packaging, print, and business services to leading brands and ensures efficient back-office operations. The Office Service Associate role focuses on reprographics, mail, and intake functions in a fast-paced environment at a Newport Beach site.

Responsibilities include following procedures, meeting deadlines, and providing excellent customer interactions with internal teams and clients.