Back-Office Repro & Mail Services Specialist

RR Donnelley; Newport Beach (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

RRD in Newport Beach is hiring an Office Service Associate to provide daily back office services including reprographics, mail, intake, and related support for multiple Williams Lea service lines.

The role is 1st Shift with essential functions emphasized and requires adherence to client and company procedures, strong communication, and the ability to lift up to 50 lbs. Prioritize tasks and meet deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office services experience

Customer service

Proficient mail/e-mail/phone/digital

Attention to detail

Communication skills

Team orientation

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD in Newport Beach is hiring an Office Service Associate to provide daily back office services including reprographics, mail, intake, and related support for multiple Williams Lea service lines.

The role is 1st Shift with essential functions emphasized and requires adherence to client and company procedures, strong communication, and the ability to lift up to 50 lbs. Prioritize tasks and meet deadlines in a fast-paced environment.