Office Services & Operations Lead

RRD Company; New York (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD Company is seeking an Operations Supervisor to lead a day-to-day team responsible for service quality and client satisfaction in New York. The role requires managing timekeeping, coordinating workflows, and ensuring deadlines are met while maximizing profitability through efficient labor use.

The schedule is Monday to Friday, 7:00am to 4:00pm, with responsibilities across reprographics, mail, conference room setup, and vendor management.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years' proven customer service experience, preferably in legal or financial services.
• 3+ years' office support experience including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Proficiency with MS Word and Excel.
• Ability to meet deadlines and handle confidential documents.
• Strong communication and organizational skills.

Responsibilities

• Ensure team provides outstanding service to client and build relationships.
• Track time and absences for direct reports with accurate records.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Immediately resolve operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties.
• Balance day-to-day work with projects and ad hoc requests.
• Monitor workflow to ensure timely completion of jobs.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to develop plans and assignments for team members.
• Escalate client or team concerns to management when needed.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Reprographics equipment

Vendor management systems

Job description

RRD Company is seeking an Operations Supervisor to lead a day-to-day team responsible for service quality and client satisfaction in New York. The role requires managing timekeeping, coordinating workflows, and ensuring deadlines are met while maximizing profitability through efficient labor use.

The schedule is Monday to Friday, 7:00am to 4:00pm, with responsibilities across reprographics, mail, conference room setup, and vendor management.