Office Services & Mailroom Specialist

SPS North America; Town of Florida (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America in New York is seeking a Scanning Operator to deliver office services, process inbound/outbound mail, and support the Business Service Center. You will handle package receiving, sorting, and distribution, while ensuring copy/print equipment stays stocked and functional.

This role emphasizes professional service to SPS employees, developing relationships with customers, and providing backup reception coverage.

Qualifications

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Maintain a professional appearance and attitude.
• Adhere to all policies and procedures.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.

Skills

Communication

Customer service

Multi-tasking

Organization

MS Office

MFD knowledge

Independent work

Packing/shipping

Education

High School Diploma or equivalent

Tools

MS Office Suite

Chain of custody software

Job description

SPS North America in New York is seeking a Scanning Operator to deliver office services, process inbound/outbound mail, and support the Business Service Center. You will handle package receiving, sorting, and distribution, while ensuring copy/print equipment stays stocked and functional.

This role emphasizes professional service to SPS employees, developing relationships with customers, and providing backup reception coverage.