Mailroom & Front Desk Specialist

SPS; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off (PTO)

Medical, Dental, Vision

Job summary

SPS is seeking an Internal Messenger in New York to handle mail and shipping/receiving, log deliveries, and support the onsite business service center with timely, courteous service. The role focuses on delivering 5-star customer service, maintaining accurate records, and coordinating courier status while guarding privacy and ensuring recipients sign for deliveries.

You will work with colleagues across teams and help keep a neat service area, monitor supplies, and assist with back-up coverage as

Qualifications

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Performs the initial rough and fine sorts of incoming mail delivered via courier.
• Maintains records of daily deliveries in the system and/or log book.
• Scans all incoming deliveries once they are logged.
• Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency.
• Understands privacy rules and do not tamper with packages or documents.
• Delivers mail to end users in a timely manner.
• Ensures recipients sign for their delivery upon receipt.
• Contacts courier/messenger companies regarding status of deliveries.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors the level of office supplies on the floor and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.

Skills

Strong verbal and written comms

Excellent customer service

Multitasking ability

Good organizational skills

Shipping/receiving procedures

Independent work capability

Packing material knowledge

Education

High School Diploma (or equivalent)

Tools

MS Office Suite

Job description

SPS is seeking an Internal Messenger in New York to handle mail and shipping/receiving, log deliveries, and support the onsite business service center with timely, courteous service. The role focuses on delivering 5-star customer service, maintaining accurate records, and coordinating courier status while guarding privacy and ensuring recipients sign for deliveries.

You will work with colleagues across teams and help keep a neat service area, monitor supplies, and assist with back-up coverage as