Office Services Lead - Repro & Client Support

RR Donnelley & Sons

Palo Alto (CA)

On-site

USD 43,000 - 60,000

Full time

5 days ago

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Job summary

RR Donnelley & Sons is seeking a Lead Office Services Associate to oversee daily office services operations at a top law firm in Palo Alto. You will lead a 3-5 person team, directing reprographics, reception, mail, hospitality, and general office support to ensure premier service.

The ideal candidate has supervisory experience, excellent communication skills, and a hands-on approach to developing people, improving processes, and delivering an exceptional workplace experience in a fast-paced

Qualifications

High school diploma or equivalent.
Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment.
Experience leading employees in areas of process and policy adherence, and time and absence tracking.
Ability to curate workflow to meet deadlines that occur quickly and simultaneously.
Intermediate computer skills, generally using Microsoft Office.

Responsibilities

Lead a team of 3-5 employees and direct workflow across reprographics, reception, mail, and hospitality.
Ensure service excellence and build strong client relationships.
Manage priorities and resolve operational issues in a fast-paced, client-facing environment.
Prepare and deliver required reports on schedule.
Train new employees on policies and procedures.