Senior Manager, Onsite Legal Services Operations

RR Donnelley & Sons; New York (NY); On-site; USD 100,000 - 104,000; Full time

Job summary

RR Donnelley & Sons seeks a Sr. Manager - Office Services Operations to lead a large Onsite services operation supporting law firm clients.

You’ll guide a team of managers and supervisors across Print, Mail, Digital services, Reception & Hospitality, and Compliance, delivering exceptional service and hitting SLA targets. Responsibilities include strategic direction, process optimization, budget oversight, and cross-functional collaboration with clients and internal teams to drive revenue,

Qualifications

• Bachelors degree in relevant discipline required.
• 8+ years of leadership and management experience; graduate degree optional.
• Ability to tailor messaging for Sr leaders, clients, and internal teams.
• Strong CRM, data analytics, and enterprise workflow knowledge.
• Experience training and developing team members.

Responsibilities

• Provide overall leadership and strategic direction for a large-scale Onsite services operation.
• Drive service delivery, financial performance, and continuous improvement.
• Lead and develop managers and staff to meet SLA and client goals.
• Coordinate cross-functional collaboration with stakeholders.
• Oversee budget development and expenditure.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

CRM analytics

Presentation skills

Team development

Budgeting

Education

Bachelor's degree

Graduate degree

Tools

Salesforce

Tableau

Google Workspace

MS Office

Job description

RR Donnelley & Sons seeks a Sr. Manager - Office Services Operations to lead a large Onsite services operation supporting law firm clients.

You’ll guide a team of managers and supervisors across Print, Mail, Digital services, Reception & Hospitality, and Compliance, delivering exceptional service and hitting SLA targets. Responsibilities include strategic direction, process optimization, budget oversight, and cross-functional collaboration with clients and internal teams to drive revenue,