Office Services & Guest Experience Associate

Opensity Solutions; Washington, Northern (District of Columbia, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate to support policy governance and guest experience across site operations in Washington, DC.

You will manage mail, print, training, and support roles from the front desk, driving KPI improvements and ensuring SLA compliance while delivering exceptional client service.

Minimum high school diploma, 1 year of experience, and proficiency with Microsoft Office are required; competitive benefits and potential bonus accompany this role.

Qualifications

• High school diploma or equivalent, college degree preferred
• Minimum 1 year of experience
• Ability to understand client inquiries and provide effective responses
• Experience in using Microsoft Office products and applications
• Understands the importance of delivering added value to clients
• Team player who can keep a positive attitude, motivate peers, and build relationship
• Ability to maintain confidentiality and security of any client information
• Displays a pleasant and cheerful disposition at all times

Responsibilities

• Collaborate with the client organization to define robust policies, procedures, standards, and tolls that align with business goals and drive operational excellence.
• Identify and monitor KPI, ensuring adherence to all Service Level Agreement (SLA) requirements.
• Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
• Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.
• Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
• Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
• Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.
• Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
• Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
• Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
• Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.
• Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
• Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones
• Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
• Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.
• Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.

Job description

Opensity Solutions is seeking an Office Services Associate to support policy governance and guest experience across site operations in Washington, DC.

You will manage mail, print, training, and support roles from the front desk, driving KPI improvements and ensuring SLA compliance while delivering exceptional client service.

Minimum high school diploma, 1 year of experience, and proficiency with Microsoft Office are required; competitive benefits and potential bonus accompany this role.