Office Services & Guest Experience Associate

K2 Services; Washington; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate to ensure smooth office operations, including back-office support, hospitality, mail handling, and reprographics. You will report to the Lead Office Services Associate or Client Relations Manager and uphold a professional, efficient office environment.

Responsibilities include updating operational manuals, monitoring KPIs, and enhancing guest experiences while maintaining confidentiality and delivering added value to clients.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum 1 year of experience in office/services support.
• Ability to understand client inquiries and provide effective responses.
• Proficient with Microsoft Office and confidential data handling.
• Team player with a positive attitude and strong relationship skills.

Responsibilities

• Support back-office operations, hospitality, mail handling, and reprographics.
• Collaborate with the client organization to define policies and drive operational excellence.
• Monitor KPI/SLA adherence and update the Site Operations Manual as needed.
• Engage guests, address feedback, and identify opportunities to upsell services.

Job description

Opensity Solutions is seeking an Office Services Associate to ensure smooth office operations, including back-office support, hospitality, mail handling, and reprographics. You will report to the Lead Office Services Associate or Client Relations Manager and uphold a professional, efficient office environment.

Responsibilities include updating operational manuals, monitoring KPIs, and enhancing guest experiences while maintaining confidentiality and delivering added value to clients.