OFFICE SERVICES CLERK LEAD

MD; Maryland; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Telework possible

Pension

Job summary

The Maryland Department of Human Services (DHS) is seeking an Office Services Clerk Lead in Calvert County to oversee front-office operations and supervise junior clerical staff.

Under the Front Office Supervisor, you will train team members, manage workflow, ensure compliance with agency procedures, and support clients by processing essential services such as EBT card issuances for eligible benefits.

Benefits include health insurance, annual leave, and the option for telework where eligible.

Qualifications

• One year of experience using Microsoft Office Suite.
• Lead worker experience training and supervising administrative staff is preferred.
• Filing/tracking systems experience preferred.

Responsibilities

• Lead clerical staff and cover the Job Center as assigned.
• Issue approved EBT cards to deliver program benefits to clients.
• Assist with crisis management operations and provide support to individuals experiencing homelessness.

Skills

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

LIMITED TO CANDIDATES WILLING TO WORK IN CALVERT COUNTY

GRADE

ASTD9

LOCATION OF POSITION

Calvert County Department of Social Services

Family Investment Administration

200 Duke Street

Prince Frederick, MD 20678

Main Purpose of Job

The Office Services Clerk Lead serves as a primary administrative guide and operational link between junior support staff and executive leadership. Working under the direct supervision of the Front Office Supervisor, this role oversees daily, administrative operations by assigning, reviewing, and approving the work of junior clerical staff. The role focuses on training team members, streamlining front-office workflow, and ensuring strict adherence to agency regulation, operational procedures, and task deadlines.

POSITION DUTIES

• Acts as the designated lead staff member performing a range of clerical duties, covering the Job Center as assigned, and training new administrative support staff.
• Directly serves clients by issuing approved EBT cards to deliver eligible program benefits.
• Assists with the agency's crisis management operations, delivering critical support services to individuals experiencing homelessness.

MINIMUM QUALIFICATIONS

• Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Two years of experience performing clerical duties.
• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year experiencing using Microsoft Office Suite.
• One year experience as a lead worker, assigning, reviewing, and approving the work of lower-level administrative support staff and experience in training them.
• One year experience maintaining a filing/tracking systems.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.