Program Manager HUMAN SERVICE SPECIALIST V SUPERVISOR

State of Maryland; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Telework possible

Pension

Job summary

The State of Maryland's Department of Human Services seeks a senior manager to oversee the Establishment/Legal Units in the Montgomery County Office of Child Support. You will supervise professional and administrative staff and drive daily operations to meet unit goals.

Primary duties include directing child support programs, coordinating with state agencies, and ensuring efficient service delivery. The role reports to the Deputy Director and requires strong leadership and analytical skills to

Qualifications

• Eight years of experience in human services program administration, or studies/analyses of programs.
• Experience supervising staff and directing day-to-day operations.
• Ability to communicate with multiple agencies and stakeholders.
• Knowledge of child support processes and SOP development is preferred.

Responsibilities

• Plans, directs, and coordinates the administration of Child Support programs.
• Directs interactions with state agencies, sheriff’s department, judges, and committees.
• Oversees daily agency operations in the absence of leadership.
• Identifies issues and recommends operational improvements.

Skills

Supervisory experience

Program administration

Workflow analysis

Employee evaluations

Education

Bachelor's degree

Tools

CSMS familiarity

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

16

LOCATION OF POSITION

Montgomery County Office of Child Support Administration

Intergovernmental; Constituent Services; Fiscal

Intake/Establishment; Legal

51 Monroe Street, Suite 811

Rockville, MD 20850

Main Purpose of Job

Incumbent in this position performs as a senior level manager responsible for providing professional, administrative and supervisory staff work in managing the daily operations of the Establishment Unit/Legal Unit of the Programs Division for the Montgomery County Office of Child Support. The individual’s work will be reviewed by the Deputy Director for accomplishment of unit goals and improvement in operational efficiency and effectiveness. The individual in this position receives instructions from and reports to the Deputy Director.

POSITION DUTIES

• Plans, directs, organizes, leads and coordinates the administration of Child Support programs; locating customers, establishing paternity and support orders, modifying and enforcing child support orders.
• Communicates effectively with child support advisors, State agencies, Sheriff’s department, Masters, Judges, committees, workgroups and other child support agencies to ensure optimum service to our customers.
• Oversees the daily operations of the Agency in the absence of the Director and Deputy Director.
• Identifies problematic areas and makes recommendations for improvement to the Deputy Director/Director.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

• One year of supervisory experience.
• One year of experience navigating child support software/ databases Child Support Management System (CSMS).
• One year of experience analyzing workflows, and performance reports, and drafting Standard Operating Procedures (SOPs).
• One year of experience conducting employee evaluations, and handling personnel issues.
• One year of experience directly working within a Child Support Enforcement program.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and is a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.