Administration Unit Manager (HUMAN SERVICE SPECIALIST V SUPERVISOR)

MD; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telework possible

Health insurance

Dental & Vision plans

Pension

Paid leave and holidays

Job summary

Maryland Department of Human Services seeks a senior administrator to lead the Division of Administration Unit within the Prince George's County Child Support Administration. You will drive operations, service excellence, and process improvements while guiding customer service and data-driven outcomes.

The role requires extensive administration experience, strong leadership, and ability to manage complex programs with efficiency.

Qualifications

• Eight years of experience; four years in human services program administration or studies/analyses of programs.
• Additional four years of professional/technical admin experience in human services.
• Substitution options include a Bachelor's with related experience, or graduate work in a human services field.

Responsibilities

• Plan, directs, organizes, leads, and coordinates strategic direction of the department.
• Establish performance measures and monitor success standards for continuous improvement.
• Oversee daily operations of the Administration Unit.
• Supervise staff, conduct evaluations, and provide leadership for the team.
• Monitor mandatory and ad hoc reports and coordinate unit activities.

Skills

Administration

Program analysis

Data analysis

Leadership

Education

Bachelor's degree in related field

Graduate study in human services

Tools

CSMS

Microsoft Office

Google Suites

SMART

Maryland Electronic Court System

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0016

LOCATION OF POSITION

Prince George's County Department of Human Services
Child Support Administration
4235 28th Ave., Suite 135
Temple Hills, MD 20748

Main Purpose of Job

The primary purpose of this position is to manage the Division of Administration Unit under the direction of the Assistant Director of Administration. The incumbent is responsible for planning, executing, and overseeing the daily operations of the Customer Service, CRM, and UDC teams within the Prince George's County Child Support Administration. This role supports the achievement of Unit goals, upholds the Gold Standard of Customer Service, and drives improvements in operational efficiency and effectiveness.

POSITION DUTIES

Organization Management

Plan, directs, organizes, leads, and coordinates strategic direction of the department, setting overall goals and directives.
Establishes and monitors performance measures and success standards to ensure continuous improvement.
Oversees the daily operations of the Administration Unit.

Supervision

Supervise staff assigned to the Administration Unit including performance evaluations.
Provide leadership by motivating, developing, and evaluating team members.

Reports

Monitors and manages assigned mandatory and ad hoc reports.

Unit Performance

Plan and coordinates unit activities.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

One year of experience in a child support administration
program.
One year of experience supervising staff.
One year of experience in customer service and/or fiscal
auditing.
One year of experience navigating child support
software/databases Child Support Management System (CSMS) and experience in
software systems such as Microsoft office, Google Suites, SMART, and Maryland
Electronic Court System.
One year of experience in program management such as
training, data analysis, performance reports, and drafting Standard Operating
Procedures (SOPs).

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.