OFFICE SERVICES CLERK (STATEWIDE)

State of Maryland; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Maryland Department of Human Services (DHS) seeks an Office Services Clerk to support agency operations through clerical tasks and data entry. Responsibilities include reviewing records, processing documents, and resolving discrepancies in accordance with policy and law.

The role involves handling inquiries, preparing routine reports, maintaining files, and composing routine correspondence. A high school diploma or GED is required, with one year of clerical experience preferred; substitution

Qualifications

• High school diploma or GED required.
• One year of clerical experience required.
• 30 college credits may substitute for one year of experience.
• Six months clerical training may substitute for six months of experience.

Responsibilities

• Review, verify, and interpret information to determine procedures followed.
• Process permits, licenses, vouchers, invoices, or documents per regulations.
• Respond to inquiries and resolve discrepancies in records.
• Explain basis of determinations to clients, other offices, and the public.
• Update and maintain files, logs, schedules, and records.
• Compose routine correspondence and request information as needed.
• Recommend changes to improve office efficiency.
• Perform data entry and use computer software to enter or edit information.
• Perform other related duties.

Skills

Clerical duties

Data entry

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Introduction

� When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�

GRADE

ASTD8

LOCATION OF POSITION

STATEWIDE Current vacancy at: Baltimore City Department of Social Services Family Investment Administration�� 2000 N. Broadway Baltimore, MD 21213

Main Purpose of Job

An Office Services Clerk is the full performance level of work performing diverse clerical duties which support agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise.

POSITION DUTIES

Examples of Work:

• Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems;
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information;
• Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed;
• Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public;
• Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting;
• Assembles and verifies data and compiles information in order to prepare routine statistical and status reports;
• Updates and maintains files, logs, schedules, rosters and records;
• Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed;
• Recommends changes in office procedures as necessary to improve office efficiency;
• Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts;
• May type correspondence, reports, schedules and other material using a keyboard of a personal computer;
• Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical duties.

Notes:

1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Six months of experience handling confidential documentation.
• Six months of experience answering inquiries from internal and external customers.
• Six months of experience using Microsoft Office Suite,