Administration Unit Manager HUMAN SERVICE SPECIALIST V SUPERVISOR

State of Maryland; Maryland; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Telework eligibility

Job summary

Maryland Department of Human Services seeks a skilled administrator to manage the Division of Administration, guiding the Customer Service, CRM, and UDC teams in Prince George's County. You will plan operations, align resources with unit goals, and drive policy execution to improve service delivery.

The role emphasizes leadership, performance management, and collaboration with senior staff to meet regulatory requirements and improve efficiency.

Qualifications

• Eight years of experience in the administration of a human services program or equivalent.
• Experience conducting studies and analyses of programs, procedures, practices and organizations.
• Ability to plan and oversee daily operations of the Administration Unit and supervise staff.

Responsibilities

• Plan, directs, organizes, leads, and coordinates strategic direction of the department.
• Oversee daily operations of the Administration Unit.
• Monitor performance measures and implement continuous improvements.
• Supervise staff including evaluations and development.

Skills

Staff supervision

Leadership

Performance evaluations

Operations planning

Strategic direction

Education

Bachelor's degree in a related field

Graduate level education in a human services field (preferred)

Tools

CSMS

Microsoft Office

Google Suites

SMART

Maryland Electronic Court System

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0016

LOCATION OF POSITION

Prince George's County Department of Human Services

Child Support Administration

4235 28th Ave., Suite 135

Temple Hills, MD 20748

Main Purpose of Job

The primary purpose of this position is to manage the Division of Administration Unit under the direction of the Assistant Director of Administration. The incumbent is responsible for planning, executing, and overseeing the daily operations of the Customer Service, CRM, and UDC teams within the Prince George's County Child Support Administration. This role supports the achievement of Unit goals, upholds the Gold Standard of Customer Service, and drives improvements in operational efficiency and effectiveness.

POSITION DUTIES

Organization Management

• Plan, directs, organizes, leads, and coordinates strategic direction of the department, setting overall goals and directives.
• Establishes and monitors performance measures and success standards to ensure continuous improvement.
• Oversees the daily operations of the Administration Unit.

Supervision

• Supervise staff assigned to the Administration Unit including performance evaluations.
• Provide leadership by motivating, developing, and evaluating team members.

Reports

• Monitors and manages assigned mandatory and ad hoc reports.

Unit Performance

• Plan and coordinates unit activities.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience "Experience " : Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

• One year of experience in a child support administration program.
• One year of experience supervising staff.
• One year of experience in customer service and/or fiscal auditing.
• One year of experience navigating child support software/databases Child Support Management System (CSMS) and experience in software systems such as Microsoft office, Google Suites, SMART, and Maryland Electronic Court System.
• One year of experience in program management such as training, data analysis, performance reports, and drafting Standard Operating Procedures (SOPs).

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.