Lead Mail Services Associate

tmgofficeservices; Irving (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is seeking a diligent Mailroom/Office Clerk in Irving, TX to support daily operations for a large-scale organization.

You will process incoming and outgoing mail, assist with deliveries, manage supplies, and prepare short daily reports while delivering friendly customer service, maintaining confidentiality, and using MS Office (Word, Excel, Outlook).

Qualifications

• Minimum of two years of experience working in an office environment.
• Proficient with Word, Excel and Outlook.
• Strong work ethic with a team-oriented, service-focused approach.
• Excellent verbal communication and telephone skills.
• Exceptional customer service and a commitment to delivering a positive experience.
• Professional demeanor, appearance, and attitude at all times.
• Ability to remain calm under pressure and adapt to changing priorities.
• Strong judgment, critical thinking and problem-solving abilities.
• Ability to handle confidential information with discretion.
• Flexible and adaptable in a fast-paced environment.
• Self-motivated, resourceful and proactive, with the ability to take initiative and work independently.

Responsibilities

• Process incoming mail and packages using the package tracking system.
• Deliver mail and packages with customer signatures upon receipt.
• Process outgoing mail and packages in a timely and efficient manner.
• Maintain inventory levels for office, mailroom, and shipping supplies.
• Prepare and maintain daily operational reports.
• Perform additional duties as assigned by the Supervisor.

Skills

Customer service

Communication

Team player

Attention to detail

Discretion

Adaptability

Independent work

Strong work ethic

Tools

MS Office Suite

Package tracking system

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities

• Process incoming mail and packages using the package tracking system.
• Perform mail and package deliveries while accurately obtaining customer signatures upon receipt.
• Process outgoing mail and packages in a timely and efficient manner.
• Maintain inventory levels for office, mailroom, and shipping supplies.
• Prepare and maintain daily operational reports.
• Perform additional duties and responsibilities as assigned by the Supervisor

Requirements

• Minimum of two years of experience working in an office environment.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with two to three years of experience using these tools.
• Demonstrated strong work ethic with a team-oriented and service-focused approach, and the ability to build positive working relationships.
• Excellent verbal communication and telephone skills.
• Exceptional customer service skills with a commitment to delivering a positive customer experience.
• Professional demeanor, appearance, and attitude at all times.
• Proven ability to remain calm under pressure and effectively manage changing priorities.
• Strong judgment, critical thinking, and problem-solving abilities.
• Ability to handle confidential and sensitive information with discretion.
• Flexible and adaptable in a fast-paced, evolving work environment.
• Self-motivated, resourceful, and proactive, with the ability to take initiative and work independently while seeking guidance when needed.
• Ability to safely lift and move items weighing up to 50 pounds.