Office Services Associate

SPS-North America; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Office Services Associate to deliver exceptional service while managing front desk operations and supporting workplace functions. This role involves greeting visitors, handling inbound calls, and ensuring a welcoming environment. The ideal candidate will have experience in office management or hospitality, strong communication skills, and a knack for multitasking. Join a dynamic team that values professionalism and offers opportunities for career growth and development in a supportive environment. If you are ready to make a significant impact and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Career Growth Opportunities

Learning & Development Programs

Recognition Programs

Comprehensive Medical Benefits

401k with Matching

Paid Time Off

Education Discounts

Pet Insurance

Short Term Disability

Qualifications

• 2+ years of experience in workplace operations or hospitality.
• Excellent communication and multitasking abilities required.

Responsibilities

• Provide exceptional service at the front desk and assist with office needs.
• Manage mailroom services and coordinate with vendors.

Skills

Communication Skills

Multitasking

Professionalism

Discretion

Tech-Savvy

Education

2+ years of relevant experience

Tools

Microsoft Office

Zoom

Mattermost

Job description

The Office Services Associate provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.

Main Functions:

Facilities & Workplace Operations
1) Serve as the go-to support for day-to-day office and facilities needs, including light maintenance and coordination with vendors and building management.
2) Ensure common areas are clean, stocked, and organized (pantries, conference rooms, supply areas, etc.).
3) Assist with desk moves, office setups, and workstation ergonomics.

Mailroom Services
1) Manage inbound and outbound mail and packages.
2) Coordinate with couriers and delivery services to ensure timely and secure handling.
3) Maintain logs and systems for tracking deliveries.

Reception & Front Desk Coverage
1) Greet and direct visitors and clients with professionalism and warmth.
2) Handle incoming calls and messages as needed.
3) Maintain a polished and welcoming front desk area.

Catering & Hospitality
1) Set up and break down daily catering services, meetings, and special events.
2) Liaise with catering vendors and ensure timely, high-quality food service.
3) Manage lunch pickup logistics and occasional offsite orders for meetings or teams.

Workplace Experience
1) Support a high-touch, white-glove service culture across the office.
2) Anticipate employee and guest needs to create a seamless and comfortable environment.
3) Partner with People/HR and Events teams to support on-site events and initiatives.

Qualifications and Education Requirements:

• 2+ years of relevant experience in workplace operations, hospitality, facilities, or office management.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities and a calm demeanor under pressure.
• High level of professionalism, discretion, and confidentiality.
• Tech-savvy with proficiency in tools like Microsoft Office and workplace management platforms (Zoom, Mattermost, etc.)
• Ability to lift up to 30 lbs and be on your feet for extended periods when needed.

Travel: None or Negligible

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range: $24 - $25 USD

WHAT WE OFFER:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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