Office & Route Support Specialist II

Hub Group; San Antonio (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

Hub Group is seeking an Office Administrator to provide administrative support across management. Duties include route monitoring, clerical tasks, filing, answering calls, responding to emails, and assisting with driver training and onboarding for new drivers.

The ideal candidate multi-tasks with a friendly, customer-focused demeanor. The position requires basic Microsoft Office skills and customer service experience, with a Tuesday-Saturday shift and potential expansion to 12-8 during peak

Qualifications

• High school diploma or GED required; post secondary education a plus.
• Must be able to expand work hours during events or as needed.
• Knowledge of Microsoft Office is beneficial.
• Customer service experience is required.

Responsibilities

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions and other items as needed.
• Oversee staff functions such as office supply levels, equipment maintenance, procedure manuals, forms, cross train staff as needed.
• Monitor the delivery routes during shift to ensure they are on time.
• Assist in the track route progress as needed; call Drivers hourly to address issues as needed.
• Maintain contact with customers, obtain their feedback regarding their delivery experience.
• Assist in the completion of POD packets that are available at the warehouse.
• Assist with loading and unloading of product.
• Assist with setting next day routes.
• Work well without direct supervision, professional demeanor, strong communication and customer service skills.
• Perform other duties and tasks as assigned.

Skills

Customer service experience

Multi-tasking

Strong communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Hub Group is seeking an Office Administrator to provide administrative support across management. Duties include route monitoring, clerical tasks, filing, answering calls, responding to emails, and assisting with driver training and onboarding for new drivers.

The ideal candidate multi-tasks with a friendly, customer-focused demeanor. The position requires basic Microsoft Office skills and customer service experience, with a Tuesday-Saturday shift and potential expansion to 12-8 during peak