Administrative Support Specialist – Customer Service & Logistics

Hub Group; Stow (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Hub Group is seeking an Administrative Support I to provide broad office support to managers and teams in a fast-paced environment. Responsibilities include clerical tasks, route monitoring, handling calls and emails, and assisting in driver training and onboarding documents for new drivers.

A friendly demeanor and strong multitasking ability are essential. The role emphasizes professional communication, data entry, and collaboration with drivers and logistics staff.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office; detail oriented.
• Must be able to work evenings and Saturdays.
• Pass pre-employment background check.
• Maintain professional and safe work environment.
• Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls.
• Ability to handle customer issues.
• Contact vendors on inbound damage or replacement orders.
• Respond to email in a timely manner.
• Address pending orders.
• File paperwork.
• Strong customer service skills required.
• Act in a professional and an appropriate manner.
• Assist in the processing of inbound delivery teams.

Skills

Customer service

Multitasking

Communication

Time management

Attention to detail

Education

High school diploma

Post secondary education a plus

Tools

Microsoft Office

Job description

Hub Group is seeking an Administrative Support I to provide broad office support to managers and teams in a fast-paced environment. Responsibilities include clerical tasks, route monitoring, handling calls and emails, and assisting in driver training and onboarding documents for new drivers.

A friendly demeanor and strong multitasking ability are essential. The role emphasizes professional communication, data entry, and collaboration with drivers and logistics staff.