Administrative Support II

Hub Group; San Antonio (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

Hub Group is seeking an Office Administrator to provide administrative support across management. Duties include route monitoring, clerical tasks, filing, answering calls, responding to emails, and assisting with driver training and onboarding for new drivers.

The ideal candidate multi-tasks with a friendly, customer-focused demeanor. The position requires basic Microsoft Office skills and customer service experience, with a Tuesday-Saturday shift and potential expansion to 12-8 during peak

Qualifications

• High school diploma or GED required; post secondary education a plus.
• Must be able to expand work hours during events or as needed.
• Knowledge of Microsoft Office is beneficial.
• Customer service experience is required.

Responsibilities

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions and other items as needed.
• Oversee staff functions such as office supply levels, equipment maintenance, procedure manuals, forms, cross train staff as needed.
• Monitor the delivery routes during shift to ensure they are on time.
• Assist in the track route progress as needed; call Drivers hourly to address issues as needed.
• Maintain contact with customers, obtain their feedback regarding their delivery experience.
• Assist in the completion of POD packets that are available at the warehouse.
• Assist with loading and unloading of product.
• Assist with setting next day routes.
• Work well without direct supervision, professional demeanor, strong communication and customer service skills.
• Perform other duties and tasks as assigned.

Skills

Customer service experience

Multi-tasking

Strong communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

The Office Administrator will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Shift

Shift: Tuesday thru Saturday 11am-7:30pm and (12p-8pm during peak)

Pay

Pay: $18.51/hr

Responsibilities

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions and other items as needed
• Oversee staff functions such as office supply levels, equipment maintenance, procedure manuals, forms, cross train staff as needed
• Monitor the delivery routes during shift to ensure they are on time
• Assist in the track route progress as needed; call Drivers every hour address issues as needed
• Maintain contact with customers, obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Assist with loading and unloading of product
• Assist with setting next day routes
• Work well without direct supervision, professional demeanor, strong communication and customer service skills
• Perform other duties and tasks as assigned

Minimum Qualifications

• High school diploma or GED required, post high school education a plus
• Must be able to expand work hours during events or as needed
• Knowledge of Microsoft office
• Customer Service Experience
• Pass pre-employment background check and drug screen

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.