Office Receptionist

ManpowerGroup; City of Troy (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Free training including a free college

Medical, dental, vision, 401k

Job summary

ManpowerGroup in Troy, NY is seeking an Insurance Customer Service Representative / Administrative Assistant to join their team. You will handle calls, assist clients with insurance inquiries, and support daily office operations.

The role emphasizes organized, detail-oriented individuals who deliver friendly service, process policy changes, renewals, and maintain client records, with a Monday–Friday schedule and room for professional growth.

Qualifications

• Previous customer service or administrative experience preferred.
• Insurance industry experience is a plus but not required.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and basic computer applications.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer incoming calls and assist customers with insurance-related inquiries.
• Provide exceptional customer service via phone, email, and in person.
• Process policy changes, renewals, and customer documentation.
• Maintain accurate client records and update information in company databases.
• Assist with scheduling appointments and managing office correspondence.
• Prepare reports, forms, and other administrative documents.
• Support agents and office staff with daily administrative tasks.
• Handle filing, data entry, and other general office duties.
• Ensure a professional and welcoming experience for all clients.

Skills

Customer service

Administrative support

Strong communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Insurance Customer Service Representative $20 per hour

Job Overview

A growing insurance office in Troy, NY is seeking a reliable and customer-focused Insurance Customer Service Representative / Administrative Assistant to join their team. This role combines customer service, administrative support, and office coordination responsibilities. The ideal candidate is organized, detail-oriented, and enjoys helping customers while supporting daily office operations.

Key Responsibilities

• Answer incoming calls and assist customers with insurance-related inquiries.

• Provide exceptional customer service via phone, email, and in person.

• Process policy changes, renewals, and customer documentation.

• Maintain accurate client records and update information in company databases.

• Assist with scheduling appointments and managing office correspondence.

• Prepare reports, forms, and other administrative documents.

• Support agents and office staff with daily administrative tasks.

• Handle filing, data entry, and other general office duties.

• Ensure a professional and welcoming experience for all clients.

Qualifications

• Previous customer service or administrative experience preferred.

• Insurance industry experience is a plus but not required.

• Strong communication and interpersonal skills.

• Proficient with Microsoft Office and basic computer applications.

• Excellent organizational skills and attention to detail.

• Ability to multitask and work in a fast-paced office environment.

• High school diploma or equivalent required.

Benefits

• Competitive pay at $20.00 per hour

• Stable Monday-Friday schedule

• Opportunity for professional growth

• Supportive and team-oriented work environment

Why should you choose Manpower?

• Free training to upgrade your skills, including a free college tuition program

• Medical, dental, vision, 401k

• Weekly pay with direct deposit

• 24/7 Manpower customer care support

• Dedicated Career Partner to help you achieve your career goals

• Voted #1 best places to work by Glassdoor 2021

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.