Insurance CSR & Admin Assistant - Welcoming Office Pro

ManpowerGroup; City of Troy (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Free training including a free college

Medical, dental, vision, 401k

Job summary

ManpowerGroup in Troy, NY is seeking an Insurance Customer Service Representative / Administrative Assistant to join their team. You will handle calls, assist clients with insurance inquiries, and support daily office operations.

The role emphasizes organized, detail-oriented individuals who deliver friendly service, process policy changes, renewals, and maintain client records, with a Monday–Friday schedule and room for professional growth.

Qualifications

• Previous customer service or administrative experience preferred.
• Insurance industry experience is a plus but not required.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and basic computer applications.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer incoming calls and assist customers with insurance-related inquiries.
• Provide exceptional customer service via phone, email, and in person.
• Process policy changes, renewals, and customer documentation.
• Maintain accurate client records and update information in company databases.
• Assist with scheduling appointments and managing office correspondence.
• Prepare reports, forms, and other administrative documents.
• Support agents and office staff with daily administrative tasks.
• Handle filing, data entry, and other general office duties.
• Ensure a professional and welcoming experience for all clients.

Skills

Customer service

Administrative support

Strong communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ManpowerGroup in Troy, NY is seeking an Insurance Customer Service Representative / Administrative Assistant to join their team. You will handle calls, assist clients with insurance inquiries, and support daily office operations.

The role emphasizes organized, detail-oriented individuals who deliver friendly service, process policy changes, renewals, and maintain client records, with a Monday–Friday schedule and room for professional growth.