Customer Service Representative

Network Adjusters, Inc.

Village of Farmingdale (NY)

On-site

USD 28,413 - 40,467

Full time

14 days+

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Benefits offered by this job

Training/Development opportunities

401(k) with company match

Flexible work hours

Comprehensive health plans including dental and vision

Paid time off / company holidays

Job summary

A reputable insurance service provider in Farmingdale, NY is seeking an Admin Supervisor & Talent Acquisition to join their team. Candidates must possess excellent communication and customer service skills, with a strong understanding of administrative procedures. Responsibilities include data entry, client communication, and providing support to Adjusters. Ideal for those looking for a full-time entry-level role with benefits and growth opportunities.

Qualifications

1-3 years' relevant work experience is required.
Strong verbal, written, and interpersonal skills are essential.
Ability to learn new systems and adapt quickly.

Responsibilities

Communicate with clients and resolve inquiries effectively.
Data entry in claims processing and preparing files.
Provide administrative support to Adjusters.

Skills

Excellent communication skills

Customer service skills

Clerical skills

Organizational skills

Ability to multitask

Education

Associate's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Admin Supervisor & Talent Acquisition at Network Adjusters, Inc.

Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem‑solving skills.

COMPANY DESCRIPTION

Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third‑party claims administration and independent adjusting services to its clients. We offer flexible, cost‑effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY.

RESPONIBILITIES

Communicate with clients, insureds, claimants and providers via phone and email
Provide knowledgeable answers to questions about claims status and processes
Work with internal departments to meet clients needs
Data entry in various platforms, including claims intake, claims processing, preparing files for audits
Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB
Perform DMV, Locate, Asset and Police Report searches
Faxing and copying, as needed

QUALIFICATIONS

At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Working knowledge of Microsoft Office Suite and other office equipment
Associate's degree or equivalent experience preferred
Ability to learn new systems and adapt
Clerical skills including data entry, record keeping, and confidentiality
Highly organized, detail‑oriented, able to multitask effectively, and work independently

Experience working in an insurance or related business would be beneficial but is not required.

PHYSICAL REQUIREMENTS/ADA

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in‑office presence. (This role is located in Farmingdale, NY)

BENEFITS