Receptionist

Maryann Fazzone - State Farm Agency; Latham (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO

Retirement plan

On-the-job training

Career growth

Job summary

State Farm independent contractor agent in Latham, NY is seeking a Receptionist to be the first point of contact for clients, visitors, and partners. This role supports daily operations and delivers exceptional customer experiences in a friendly, professional office.

The position offers training to learn insurance industry basics, licensing steps if needed, and opportunities for growth within the agency. Strong communication, organization, and multitasking are essential.

Qualifications

• Willingness to obtain Property and Casualty insurance license.
• Excellent communication and listening skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide product and service information to customers accurately.
• Manage inbound and outbound calls and route to team members.
• Handle customer complaints with solutions and follow-up.
• Maintain accurate records of customer interactions and documents.
• Support day-to-day administrative tasks and data entry.
• Collaborate with team to ensure seamless office operations.

Skills

Phone handling

Active listening

Customer service

Multitasking

Communication

Organization

Job description

The Receptionist role is a critical position within any organization, serving as the first point of contact for clients, visitors, and partners. In this full- or part-time opportunity with a State Farm independent contractor agent in Latham, NY, the Receptionist will play a vital role in ensuring smooth daily operations and exceptional customer experiences. This position is ideal for professionals who excel at communication, organization, and multitasking, and are looking for a dynamic and supportive office environment. The Receptionist position is designed for individuals who are eager to learn, possess a customer-focused attitude, and are willing to obtain necessary insurance licensing to further their career within the office.

As a Receptionist, you will be integral to the daily operations of the agency, responding promptly to inquiries, managing calls, and ensuring high levels of customer satisfaction. The Receptionist serves as an ambassador for the agency, representing its values of professionalism, integrity, and dedication to service. In this role, you will benefit from a structured training plan, allowing you to acquire essential insurance industry knowledge and develop the skills necessary to thrive in a client-facing environment. This is an excellent opportunity for those interested in growth and advancement within the insurance sector, particularly in a collaborative and supportive office setting in Latham, NY.

Receptionist - Summary

• Serve as the primary point of contact for customers, visitors, and callers, ensuring a welcoming and professional atmosphere at all times.
• Respond efficiently to customer inquiries and maintain high customer satisfaction through excellent service standards.
• Opportunity to train and develop within a reputable State Farm independent contractor agent office.
• Ideal for candidates seeking valuable experience and career growth in the insurance industry.

Duties & Responsibilities

• Provide product and service information to customers with accuracy and efficiency.
• Manage incoming calls, routing them to appropriate team members as needed.
• Handle customer complaints by providing appropriate solutions and alternatives within defined time limits, ensuring follow-up to confirm resolution.
• Maintain accurate records of customer interactions and process customer accounts and documents.
• Support day-to-day administrative operations, including filing, data entry, and other clerical tasks.
• Collaborate with team members to ensure seamless office operations and consistent customer service.
• Assist with outbound calls as needed, contributing to proactive client outreach and agency growth.

Salary & Benefits

• Competitive base pay plus commission opportunities.
• PTO: Paid time off for vacation, personal, and sick days.
• Eligibility for retirement plan options.
• On-the-job training and valuable industry experience.
• Opportunities for professional growth and advancement within the office.

Qualifications & Requirements

• Willingness to obtain a Property and Casualty insurance license, if not already held.
• Strong phone contact handling skills and active listening ability.
• Comfortable with making outbound calls as needed.
• Demonstrated passion for helping customers and solving problems.
• Patient, empathetic, and effective communicator.
• Ability to empathize with and advocate for customers when necessary.
• Excellent problem-solving skills, with the ability to manage and resolve issues efficiently.
• Strong communication and presentation skills, both verbal and written.
• Ability to multi-task, set priorities, and manage time effectively.

Ideal Candidate Snapshot

• Positive attitude, outgoing personality, and a drive to provide superior customer service.
• Adaptable to change and open to learning new tasks and responsibilities.
• Team-oriented and supportive of peers in a collaborative office environment.
• Strong computer skills and comfort with office technology.
• Detail-oriented and organized, with a commitment to maintaining accurate records.

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
• Employment is contingent upon successful completion of applicable licensing requirements and training programs.
• Employees of State Farm agents are employed by independent contractors, not by State Farm Insurance Companies.
• The office is located in Latham, NY, offering the benefits of working in a welcoming and vibrant community.

Join a team committed to delivering excellent service and supporting professional development in Latham, NY.