Office Operations Supervisor

NFI; Janesville (WI); On-site; USD 42,000 - 69,000; Full time

Job summary

NFI is seeking an Office Supervisor to direct and support administrative functions and assist Operations Management. The role oversees CSR staff, payroll, HR tasks, and monthly financial reporting in a fast-paced distribution environment.

Ideal candidates have 2–4 years of supervisory experience, strong MS Office skills, and a focus on confidentiality and customer service. Bilingual Spanish is a plus; flexibility for extended hours is required.

Qualifications

• Requires a High School Diploma; an Associate degree is preferred.
• 2–4 years of supervision experience in a distribution/fulfillment environment is expected.
• Experience with MS Office software is required; KRONOS payroll system experience is a plus.
• Strong customer service skills and ability to maintain confidentiality are essential.
• Excellent communication skills, both written and oral, are needed; bilingual Spanish is a plus.

Responsibilities

• Supervise Administrative/CSR staff on a day-to-day basis (typically more than two employees).
• Coordinate accounts payable and receivable activities in line with corporate standards.
• Produce and review month-end close, payroll, and related financial reports.
• Ensure proper backup and training for staff and processes; support HR activities.
• Maintain organized records, security protocols, and cross-training of personnel.

Skills

Supervision experience

Customer service

Analytical skills

Communication skills

Human resources experience

Bilingual Spanish

Flexibility/adaptable

Irregular hours

Education

High School Diploma

Associates Degree

Tools

MS Office

KRONOS payroll system

Job description

NFI is seeking an Office Supervisor to direct and support administrative functions and assist Operations Management. The role oversees CSR staff, payroll, HR tasks, and monthly financial reporting in a fast-paced distribution environment.

Ideal candidates have 2–4 years of supervisory experience, strong MS Office skills, and a focus on confidentiality and customer service. Bilingual Spanish is a plus; flexibility for extended hours is required.