Office Operations Lead - HR, Payroll & Billing

NFI Industries; Kutztown, Northern (Berks County, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

NFI Industries is seeking an Office Supervisor to lead administrative and CSR teams in the Kutztown area, supporting Operations Management. The role oversees payroll, AP/AR processes, and monthly financial reporting, ensuring accuracy and compliance.

The position requires 2–4 years of supervisory experience, strong MS Office skills, and bilingual Spanish is a plus. The work schedule is typical business hours with potential extended hours as needed.

Qualifications

• High School Diploma or higher; an Associate degree preferred.
• 2–4 years of supervision experience.
• Experience in distribution/fulfillment center preferred.
• Proficient with MS Office applications.

Responsibilities

• Supervises Administrative/CSR staff on a day-to-day basis.
• Communicates with customer service to maintain high customer satisfaction.
• Directs accounts payable and accounts receivable processes.
• Produces and reviews month-end financial reports and related schedules.
• Ensures payroll processes are accurate and completed on time.

Skills

Bilingual Spanish

Excellent communication

Measurable customer service

Analytical and mathematical skills

Flexible in changing environments

HR experience

Ability to work irregular hours

Confidentiality

Supervision experience

Education

High School Diploma

Associates Degree

Tools

MS Office

Kronos payroll system

Job description

NFI Industries is seeking an Office Supervisor to lead administrative and CSR teams in the Kutztown area, supporting Operations Management. The role oversees payroll, AP/AR processes, and monthly financial reporting, ensuring accuracy and compliance.

The position requires 2–4 years of supervisory experience, strong MS Office skills, and bilingual Spanish is a plus. The work schedule is typical business hours with potential extended hours as needed.