Office Operations Specialist II

Virginia-Department-of-Social-Service; Winchester (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Department of Social Services in Virginia is seeking an office support professional to perform a wide range of clerical tasks in a busy environment, sometimes solo and other times with colleagues.

This role involves answering phones, greeting visitors, data entry, file management, mail processing, and using Microsoft Office while learning agency-specific applications. bilingual English/Spanish preferred; some background checks may be required.

Qualifications

• High school diploma with related clerical or administrative experience or equivalent.
• Preferred: bilingual English/Spanish.

Responsibilities

• Answer phones, provide information, and refer callers to staff or community resources.
• Greet visitors, provide information, answer questions, and make referrals to staff or community resources.
• Post routine information and data to agency records; organize files and purge records.
• Type correspondence, memos, reports and forms from rough drafts.
• Input, retrieve, verify, scan and research information using computer systems.
• Handle mail processing and distribute mail to the appropriate party.
• Use Microsoft Suite and learn agency-specific applications.
• Maintain filing systems and logs; collect and distribute information.
• Demonstrate customer service and multi-tasking; follow instructions.

Skills

Data entry

Phone handling

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

Mainframe

Agency-specific apps

Job description

Virginia Department of Social Services in Virginia is seeking an office support professional to perform a wide range of clerical tasks in a busy environment, sometimes solo and other times with colleagues.

This role involves answering phones, greeting visitors, data entry, file management, mail processing, and using Microsoft Office while learning agency-specific applications. bilingual English/Spanish preferred; some background checks may be required.