Client Services & Case Support Specialist II

Virginia-Department-of-Social-Service; Lebanon (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Virginia Department of Social Services is seeking a Human Services Assistant II to perform a range of administrative and client support tasks across program areas. The role includes processing applications, case management support, documentation, and client communications, with responsibilities also spanning group home and child care facility tasks as listed.

It requires attention to detail, data entry, scheduling, and providing information and referrals to clients seeking benefits or

Qualifications

• Knowledge of customer and personal services
• Ability to read and interpret documents
• Ability to prepare reports and correspondence
• Basic math and data entry skills

Responsibilities

• Operates computer systems to search for initial applications, renewals and re-certification
• Assist clients with completing applications and provide information
• Answer incoming calls and respond to inquiries
• Provide case management support to staff
• Prepare and mail correspondence
• Provide information, referrals and verify information for other resources
• Document client contacts and maintain records
• Set up case files and complete forms
• Assist in preparing periodic or special reports
• Direct residents and train them in daily living tasks
• Support social workers with transcription, file handling and scheduling
• Transports clients to appointments
• Maintain confidentiality of records

Skills

Customer service

Verbal communication

Written communication

Mathematical ability

Education

High school diploma with related coursework

Job description

The Virginia Department of Social Services is seeking a Human Services Assistant II to perform a range of administrative and client support tasks across program areas. The role includes processing applications, case management support, documentation, and client communications, with responsibilities also spanning group home and child care facility tasks as listed.

It requires attention to detail, data entry, scheduling, and providing information and referrals to clients seeking benefits or