Office & Operations Manager — Hiring, Training & Finance

SERVPRO of Rio Rancho/Sandoval County; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the local office operations, including administration, accounting coordination, and team supervision.

You will hire, train, and motivate the office staff, oversee financial reporting, and ensure accuracy of project documentation and client requirements on site. A strong communicator with organizational prowess is essential.

Qualifications

• High school diploma or GED required; further degrees preferred.
• At least 1 year of management or supervisory experience.
• At least 3 years of customer service or office-related experience.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance.
• Manage training and development plans for the office team.
• Oversee performance management for the office team.
• Deliver financial reporting as needed.
• Verify and analyze franchise performance reports.
• Assist with office staffing and compensation plans as needed.
• Monitor job file status for accuracy in documentation daily.
• Communicate daily with Production crews to ensure on-site documentation.
• Create or review estimates based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for active leads/projects.
• Monitor client requirements and ensure follow-through.
• Maintain communications with all stakeholders.
• Review timestamps and data for accurate reporting/KPIs.
• Complete and review job file documentation for audit.
• Perform internal audits to ensure estimates capture all work.
• Coordinate with accounting for invoicing at job close-out.
• Assist other departments as needed.

Skills

Communication

Organization

Attention to detail

Management experience

Customer service

Office administration

Education

High school diploma or GED

Associate degree preferred

Bachelor's degree preferred

Job description

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the local office operations, including administration, accounting coordination, and team supervision.

You will hire, train, and motivate the office staff, oversee financial reporting, and ensure accuracy of project documentation and client requirements on site. A strong communicator with organizational prowess is essential.