Office Manager & Records Coordinator

SERVPRO of Rio Rancho/Sandoval County; Albuquerque (NM); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the office team, oversee accounting functions, and drive customer satisfaction. The role emphasizes hiring, training, and motivating staff along with ensuring efficient administrative operations.

Qualifications include a high school diploma or GED, 1+ year of supervisory experience, and 3+ years in customer service or office-related roles. Strong communication and organizational skills are essential for success.

Qualifications

• Respects employment best practices and compliance.
• Strong supervision and team development capabilities.
• Excellent written and verbal communication required.
• Attention to detail and strong organizational capabilities.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance.
• Manage the training and development plans for office team.
• Oversee performance management for office team.
• Deliver financial reporting as needed.
• Verify and analyze franchise performance reports.
• Assist with office staffing and compensation plan as needed.
• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure documentation is captured on site at point of task.
• Create/review estimates based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Skills

People management

Communication skills

Organizational skills

Customer service experience

Accounting/office administration

Education

High school diploma/GED

Associate degree or Bachelor's preferred

Job description

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the office team, oversee accounting functions, and drive customer satisfaction. The role emphasizes hiring, training, and motivating staff along with ensuring efficient administrative operations.

Qualifications include a high school diploma or GED, 1+ year of supervisory experience, and 3+ years in customer service or office-related roles. Strong communication and organizational skills are essential for success.