Office Manager: Hire, Train & Finance Leader

SERVPRO of Vacaville / Dixon; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the office team, oversee accounting functions, and ensure customer satisfaction across daily operations. You will hire, train, and motivate staff, manage administrative activities, and deliver timely financial reporting while maintaining compliance and accurate job files for on-site production teams.

This role requires strong communication, organization, and attention to detail, with experience in supervision and customer

Qualifications

• High school diploma or GED required; higher degree preferred.
• At least 1 year of management or supervisory experience.
• At least 3 years of customer service or office-related experience.
• Excellent written and verbal communication skills.
• Exceptional organization and planning capabilities with strong attention to detail.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance
• Manage the training and development plans for office team
• Oversee performance management for office team
• Deliver financial reporting as needed
• Verify and analyze franchise performance reports
• Assist with office staffing and compensation plan as needed
• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Skills

Communication skills

Organizational skills

Leadership/management

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Job description

SERVPRO of Rio Rancho/Sandoval County is seeking an Office Manager to lead the office team, oversee accounting functions, and ensure customer satisfaction across daily operations. You will hire, train, and motivate staff, manage administrative activities, and deliver timely financial reporting while maintaining compliance and accurate job files for on-site production teams.

This role requires strong communication, organization, and attention to detail, with experience in supervision and customer