Office Operations Leader: Client Service & Team Growth

CBRE, Inc.; Sunnyvale (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

CBRE, Inc. is seeking an Office Manager to supervise daily office services and lead a team across San Francisco and Sunnyvale. You will oversee recruitment, onboarding, and training, manage records, budgets, and vendor performance, and drive process improvements to enhance service quality.

This role emphasizes collaboration with IT, Security, Workplace Experience, and regional leadership. Strong leadership, independent work style, and excellent communication are essential.

Qualifications

• Bachelor's degree preferred, with 3-5 years of relevant professional experience.
• Equivalent combination of education and experience will be considered.
• Previous supervisory or people management experience is required.
• Experience in employee recruitment, selection, training, coaching, mentoring, performance evaluation, recognition, and retention is preferred.

Responsibilities

• Provide direct supervision and leadership to employees, including performance management, coaching, mentoring, and professional development.
• Oversee recruitment, hiring, onboarding, and training of new team members.
• Coordinate daily team activities, establish work schedules, delegate responsibilities, and cross-train employees.
• Establish and monitor individual, team, and departmental goals and deadlines.
• Conduct performance evaluations and provide ongoing feedback to support employee growth and operational excellence.
• Oversee daily office operations in San Francisco and Sunnyvale to ensure efficient and consistent service delivery.
• Manage records retention systems, ensuring electronic and physical files comply with company policies and procedures.
• Coordinate office activities, including philanthropic initiatives, sustainability programs, and client and employee events.
• Proactive facilities management and coordination with landlords and property management.
• Oversight of office supplies, pantry services, and vendor performance.
• Budget tracking, invoice review, and purchasing support.
• Establish and maintain productive relationships with vendors, service providers, and internal stakeholders.
• Identify opportunities to improve office processes, operational efficiency, and service quality.
• Plan, coordinate, and oversee process improvement initiatives.
• Serve as a liaison between vendors, employees, clients, and regional leadership.
• Assess technology and training needs and assist with implementing solutions that improve team effectiveness.
• Respond professionally to inquiries, concerns, and complaints from clients, colleagues, and supervisors.
• Collaborate with cross-functional teams to support business objectives and resolve operational challenges.
• Communicate expectations clearly and facilitate discussions involving sensitive or complex information.
• Build relationships and influence stakeholders to achieve shared goals and successful outcomes.
• Support of Workplace Experience programs, events, and Conference Services.
• Coordination with IT, Security, and other support teams.
• Utilize multiple software platforms and business applications to support office operations.
• Identify, troubleshoot, and resolve routine and moderately complex operational issues.
• Apply knowledge of office operations and related business functions to achieve departmental objectives.
• Evaluate existing processes and recommend practical solutions to improve efficiency and effectiveness.
• Ability to work independently with a high level of autonomy and minimal supervision, taking full ownership of daily office operations.
• Demonstrate resourcefulness, sound judgment, and the ability to make decisions within the scope of the role, proactively identifying and resolving issues.
• Lead by example and demonstrate behaviors aligned with CBRE's RISE values.
• Foster a collaborative, accountable, and service-oriented work environment.
• Support team engagement, professional development, and continuous improvement.
• Promote operational excellence while maintaining strong relationships with clients and stakeholders.

Skills

Leadership

Team supervision

Client service

Vendor coordination

Process improvement

Recruitment & training

Communication

Problem solving

Education

Bachelor's degree preferred

Equivalent combination of education and experience considered

Tools

Microsoft Office

Job description

CBRE, Inc. is seeking an Office Manager to supervise daily office services and lead a team across San Francisco and Sunnyvale. You will oversee recruitment, onboarding, and training, manage records, budgets, and vendor performance, and drive process improvements to enhance service quality.

This role emphasizes collaboration with IT, Security, Workplace Experience, and regional leadership. Strong leadership, independent work style, and excellent communication are essential.