Office Services Manager (Onsite)

CBRE, Inc.; Sunnyvale (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

CBRE, Inc. is seeking an Office Manager to supervise daily office services and lead a team across San Francisco and Sunnyvale. You will oversee recruitment, onboarding, and training, manage records, budgets, and vendor performance, and drive process improvements to enhance service quality.

This role emphasizes collaboration with IT, Security, Workplace Experience, and regional leadership. Strong leadership, independent work style, and excellent communication are essential.

Qualifications

• Bachelor's degree preferred, with 3-5 years of relevant professional experience.
• Equivalent combination of education and experience will be considered.
• Previous supervisory or people management experience is required.
• Experience in employee recruitment, selection, training, coaching, mentoring, performance evaluation, recognition, and retention is preferred.

Responsibilities

• Provide direct supervision and leadership to employees, including performance management, coaching, mentoring, and professional development.
• Oversee recruitment, hiring, onboarding, and training of new team members.
• Coordinate daily team activities, establish work schedules, delegate responsibilities, and cross-train employees.
• Establish and monitor individual, team, and departmental goals and deadlines.
• Conduct performance evaluations and provide ongoing feedback to support employee growth and operational excellence.
• Oversee daily office operations in San Francisco and Sunnyvale to ensure efficient and consistent service delivery.
• Manage records retention systems, ensuring electronic and physical files comply with company policies and procedures.
• Coordinate office activities, including philanthropic initiatives, sustainability programs, and client and employee events.
• Proactive facilities management and coordination with landlords and property management.
• Oversight of office supplies, pantry services, and vendor performance.
• Budget tracking, invoice review, and purchasing support.
• Establish and maintain productive relationships with vendors, service providers, and internal stakeholders.
• Identify opportunities to improve office processes, operational efficiency, and service quality.
• Plan, coordinate, and oversee process improvement initiatives.
• Serve as a liaison between vendors, employees, clients, and regional leadership.
• Assess technology and training needs and assist with implementing solutions that improve team effectiveness.
• Respond professionally to inquiries, concerns, and complaints from clients, colleagues, and supervisors.
• Collaborate with cross-functional teams to support business objectives and resolve operational challenges.
• Communicate expectations clearly and facilitate discussions involving sensitive or complex information.
• Build relationships and influence stakeholders to achieve shared goals and successful outcomes.
• Support of Workplace Experience programs, events, and Conference Services.
• Coordination with IT, Security, and other support teams.
• Utilize multiple software platforms and business applications to support office operations.
• Identify, troubleshoot, and resolve routine and moderately complex operational issues.
• Apply knowledge of office operations and related business functions to achieve departmental objectives.
• Evaluate existing processes and recommend practical solutions to improve efficiency and effectiveness.
• Ability to work independently with a high level of autonomy and minimal supervision, taking full ownership of daily office operations.
• Demonstrate resourcefulness, sound judgment, and the ability to make decisions within the scope of the role, proactively identifying and resolving issues.
• Lead by example and demonstrate behaviors aligned with CBRE's RISE values.
• Foster a collaborative, accountable, and service-oriented work environment.
• Support team engagement, professional development, and continuous improvement.
• Promote operational excellence while maintaining strong relationships with clients and stakeholders.

Skills

Leadership

Team supervision

Client service

Vendor coordination

Process improvement

Recruitment & training

Communication

Problem solving

Education

Bachelor's degree preferred

Equivalent combination of education and experience considered

Tools

Microsoft Office

Job description

About The Role

As a CBRE Office Manager, you will oversee daily office services operations, ensuring efficient processes, effective team performance, and a high level of client service. This position is part of the Office Operations function, which provides administrative and operational support to clients, business functions, and individual contributors.

About The Role

As a CBRE Office Manager, you will oversee daily office services operations, ensuring efficient processes, effective team performance, and a high level of client service. This position is part of the Office Operations function, which provides administrative and operational support to clients, business functions, and individual contributors.

What You\'ll Do

Team Leadership and Supervision

• Provide direct supervision and leadership to employees, including performance management, coaching, mentoring, and professional development.
• Oversee recruitment, hiring, onboarding, and training of new team members.
• Coordinate daily team activities, establish work schedules, delegate responsibilities, and cross-train employees.
• Establish and monitor individual, team, and departmental goals and deadlines.
• Conduct performance evaluations and provide ongoing feedback to support employee growth and operational excellence.

Office Operations and Administration

• Oversee daily office operations in San Francisco and Sunnyvale to ensure efficient and consistent service delivery.
• Manage records retention systems, ensuring electronic and physical files comply with company policies and procedures.
• Coordinate office activities, including philanthropic initiatives, sustainability programs, and client and employee events.
• Proactive facilities management and coordination with landlords and property management.
• Oversight of office supplies, pantry services, and vendor performance.
• Budget tracking, invoice review, and purchasing support.

Vendor Management and Process Improvement

• Establish and maintain productive relationships with vendors, service providers, and internal stakeholders.
• Identify opportunities to improve office processes, operational efficiency, and service quality.
• Plan, coordinate, and oversee process improvement initiatives.
• Serve as a liaison between vendors, employees, clients, and regional leadership.
• Assess technology and training needs and assist with implementing solutions that improve team effectiveness.

Communication and Collaboration

• Respond professionally to inquiries, concerns, and complaints from clients, colleagues, and supervisors.
• Collaborate with cross-functional teams to support business objectives and resolve operational challenges.
• Communicate expectations clearly and facilitate discussions involving sensitive or complex information.
• Build relationships and influence stakeholders to achieve shared goals and successful outcomes.
• Support of Workplace Experience programs, events, and Conference Services.
• Coordination with IT, Security, and other support teams.

Technology and Problem-Solving

• Utilize multiple software platforms and business applications to support office operations.
• Identify, troubleshoot, and resolve routine and moderately complex operational issues.
• Apply knowledge of office operations and related business functions to achieve departmental objectives.
• Evaluate existing processes and recommend practical solutions to improve efficiency and effectiveness.

Autonomy and Accountability

• Ability to work independently with a high level of autonomy and minimal supervision, taking full ownership of daily office operations.
• Demonstrate resourcefulness, sound judgment, and the ability to make decisions within the scope of the role, proactively identifying and resolving issues.

Leadership And Company Values

• Lead by example and demonstrate behaviors aligned with CBRE's RISE values.
• Foster a collaborative, accountable, and service-oriented work environment.
• Support team engagement, professional development, and continuous improvement.
• Promote operational excellence while maintaining strong relationships with clients and stakeholders.

What You\'ll Need

Education and Experience

• Bachelor's degree preferred, with 3-5 years of relevant professional experience.
• An equivalent combination of education and experience will be considered.
• Previous supervisory or people management experience is required.
• Experience in employee recruitment, selection, training, coaching, mentoring, performance evaluation, recognition, and retention is preferred.

Leadership and Communication

• Strong leadership skills with the ability to motivate employees and improve team performance.
• Ability to communicate sensitive, complicated, or challenging information effectively and professionally.
• Experience setting performance expectations, addressing employee concerns, and resolving workplace issues.
• Ability to influence team outcomes related to quality, efficiency, and operational effectiveness.

Technical And Organizational Skills

• Advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational, time management, and multitasking abilities.
• Excellent attention to detail and an analytical, inquisitive approach to problem-solving.
• Ability to learn and navigate multiple technical platforms and business applications.
• Advanced mathematical skills, including the ability to calculate percentages, fractions, and financial figures.

Key Competencies

• Office Operations Management
• Client Service and Relationship Management
• Vendor Coordination and Management
• Process Improvement and Operational Efficiency
• Employee Onboarding and Training
• Records Management and Compliance
• Cross-Functional Collaboration