Office Operations & Facilities Manager

USI Insurance Services; Carrollton (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

USI Insurance Services is seeking an experienced administrative services leader to oversee Reception and Mail Room operations, manage the admin staff, and coordinate with building management. The role emphasizes process efficiency, event support, and escalation handling for client issues related to administrative services.

The ideal candidate brings 2+ years in administration management, strong customer service, and proficiency with Microsoft Office; capable of handling multiple tasks in a

Qualifications

• 2+ years in administration management.
• Strong customer-service orientation and a customer-first attitude.
• Ability to work independently with minimal daily direction.
• Attention to detail; ability to grasp complex systems and processes.
• Ability to adapt during organizational stress, ambiguity, and change.
• Quickly learn new concepts and apply them.
• Proficiency with email and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Able to work with all levels of staff, vendors, and external agencies.

Responsibilities

• Oversee reception, administration, front-end scanning, CRM, office supplies, and mailroom.
• Manage office service team: approve timecards, performance, recruitment, training.
• Serve as primary liaison with building management for maintenance, mail delivery, and workflow.
• Set priorities and manage workflows for efficiency.
• Coordinate office events (Holiday party, Summit Awards, USI Gives Back).
• Act as escalation point for client issues related to direct reports.
• Manage relationships with building management and tenant services.
• Oversee office furniture needs, installation, and repairs.
• Project manage office moves at lease expirations.
• Maintain iOffice software and communicate changes.
• Coordinate security/medical/weather responses; update emergency docs.
• Oversee mail, printing/fulfillment requests, binding as needed.
• Manage office and kitchen supplies inventory; update phone lists.
• Maintain onsite/offsite file storage; liaise with vendors.

Skills

Administration management

Customer service

Independence

Attention to detail

Communication

Vendors relations

Office software

Tools

Microsoft Office

iOffice

Job description

USI Insurance Services is seeking an experienced administrative services leader to oversee Reception and Mail Room operations, manage the admin staff, and coordinate with building management. The role emphasizes process efficiency, event support, and escalation handling for client issues related to administrative services.

The ideal candidate brings 2+ years in administration management, strong customer service, and proficiency with Microsoft Office; capable of handling multiple tasks in a