Office Manager

USI Insurance Services; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

USI Insurance Services is seeking an experienced Office Administrator/Administration Manager in Denver. You will oversee reception, mail, CRM, and supplies; manage the service team and partner with building management and vendors to ensure efficient office operations.

This role requires 2+ years in administration management, strong communication skills, and proficiency with Microsoft Office. The position offers a competitive benefits package and a pathway to professional growth.

Qualifications

• 2+ years of administration management experience.
• Strong customer service and a customer-first attitude.
• Ability to work independently with minimal daily direction.
• Attention to detail and ability to grasp complex systems.
• Ability to learn new concepts quickly.
• Proficiency with email and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work with all levels of employees, management, vendors, and external agencies.
• Familiarity with printers/computers/copiers/fax/phone systems.

Responsibilities

• Oversee all office administration functions including reception, mailroom, CRM, and supplies.
• Lead the office service team with timecards, performance, recruitment, and training.
• Serve as primary contact for building management and vendor relationships.
• Set priorities and manage workflow for efficient processes.
• Coordinate office events and relocation projects when needed.
• Maintain iOffice software and communicate changes as required.
• Ensure timely processing of mail, printing, and fulfilment requests.
• Manage onsite and offsite file storage and office furniture needs.

Skills

Administration management

Customer service

Attention to detail

Effective communication

Tools

Microsoft Office

Phone system

Printer systems

Copier systems

Job description

General Description:

Responsible for oversight of various business functions, such as Reception and the Mail Room. Manage the work product of assigned administrative staff. Perform a wide range of administrative tasks.

Responsibilities:

• Manage all office administration functions. Includes reception, administration, front end scanning, CRM, office supplies, and mailroom.
• Accountable for management of office service team members. Includes reviewing and approving timecards, performance management, recruitment, and training.
• Serve as primary contact for building management. Provide direction and oversight regarding building maintenance, mail delivery, and administration workflow.
• Set priorities and manage workflow to ensure efficient processes.
• Participate in event planning events for office location. Includes Holiday party, Summit Awards, and USI Gives Back.
• Act as escalation point for client issues relating to direct reports.
• Primary relationship manager for building management/tenant services.
• Manage office furniture needs, including installation and repairs.
• Serve as project manager for office moves to new buildings/facilities upon lease expiration.
• Maintain iOffice software for assigned locations. Includes communicating changes as needed.
• Coordinate security/medical/weather related responses when necessary. Includes updating emergency preparedness documentation as appropriate.
• Ensure and/or facilitate the following:
• Oversee and facilitate incoming and outgoing mail. Ensure timely and accurate processing and distribution.
• Ensure timely and accurate processing of printing and fulfillment requests. Includes presentation binding as needed.
• Maintain inventory for office and kitchen supplies.
• Ensure phone lists are updated and distributed regularly.
• Manage onsite and offsite file storage.
• Develop and maintain relationships with outside vendors.
• Primary Key Operator and vendor liaison for phone system, printers, copiers, and fax equipment.
• Act as back up for Receptionist and Admin Assistant as needed.

Knowledge, Skills and Abilities:

• 2 years + experience in administration management.
• Strong customer service skills and positive “customer-first” attitude.
• Ability to work independently with minimal daily direction from manager to accomplish objectives.
• Attention to detail and ability to grasp complex systems and processes.
• Ability to work effectively during times of organizational stress, ambiguity, and change.
• Ability to learn new concepts quickly and effectively.
• Proficiency with email and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work with all levels of employees, management, vendors, and external agencies.
• Familiarity with and ability to troubleshoot printers/computer/copiers/fax/phone systems.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Our award-winningI’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

• USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as 12 paid holiday time.
• This is a Paid Time Off/Paid Sick Leave eligible position. 18 days PTO per year.
• This is a bonus eligible position with a target incentive of 5%.